In order to return any product, you must send us an email to firstname.lastname@example.org to receive instructions on how to return your product(s). All returns must be pre-approved by Prevention Foods within 15 days of the date of receipt for authorization.
NO OPEN BOTTLES OR EXPIRED PRODUCTS will be accepted for return. This includes boxes with packets in them. If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the item and contact us immediately so we can advise you how to return the order to us. Send an email with the subject “How to return a product?” for instructions. You must notify us within 3 days (from the date received) of your damaged or incorrect item.
We will accept unopened items back within 15 days of delivery. We cannot accept returns on any heat-damaged products. You must be available to receive your order or to provide special delivery instructions for the carrier to leave your delivery in a cool area, at a neighbor’s house, or not to deliver if no one is home. You may also have your order shipped to your workplace.
Once we receive your unopened, returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping. You may wish to insure your return. If we do not receive it, we cannot credit your account. Once terms have been established between the customer and preventionfoods.com we will refund the total order price minus original shipping and handling charges. Special orders of merchandise cannot be cancelled or returned.